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Policy

Cancellations & Rescheduling

Your appointments are very important to me and are reserved specifically for you. To ensure that all scheduled appointments run smoothly, clients will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a 50% charge of the scheduled service(s).

 

No Shows

Unfortunately, when stylists don't have enough time to fill an appointment spot, they end up with a gap in their schedule that they lose money on. Our salon policy is that if an appointment is "no showed, no calls" will concur in a 100% charge of the scheduled service(s).

 

Late Policy

If you arrive for your appointment more than 15 minutes late, we will not have time to accommodate you due to our scheduling structure.

Cost impact to you:  “No Show” fee equivalent to a 100% charge for reserved service amount.

Redo/Refund Policy

If for any reason you aren't completely satisfied with your service, please call the salon within 7 days of your appointment.  We will gladly offer a redo within 10 days from the phone call.  If for any reason I am unavailable or booked, the salon will offer a redo by another stylist of the same tier or lower.  Please note that many blonding services require multiple sessions to achieve the desired results.  It is at the salon's discretion to determine if this is the case if the desired lightness wasn't achieved.  We do not offer refunds on services or product purchases.

Children at the Salon

For safety and liability reasons, I ask that you please leave your children home, or arrange for another adult not being service to look after them. The salon space is very limited and seating options do not serve having strollers, car seats, or kids on their iPads in the waiting area very well. There are chemicals, hot tools, and sharp instruments all throughout the space and the last thing I'd want is for your child to get hurt. Thankfully, there is a place down the street that offers drop-off kid-sitting services. They are open the same hours as us and you can visit their website for more information